Refer to the Additional Resources section of this article for more information.

If you are using Internet Explorer then, add the website to the compatibility view list and also under trusted websites. Unfortunately, 14.10 is now starting its auto update to 14.11 and were now seeing users getting t. After some thorough testing, I concluded that Citrix Receiver 4.7 was indeed the problem, and the fix is to either downgrade to 4.6 or upgrade Citrix Netscaler to the recommended version. Users can access our apps & desktops fine when using Receiver 14.10. Found this article from Citrix that discusses a know bug with the new Citrix Receiver 4.7, but in our case this shouldn’t be the issue as we are using a VPX and not MPX or SDX. If the certificate is not issued by a Certificate Authority and is self-signed then ensure that the root certificate is imported to Storefront. Infrastructure : Netscaler VPX - version NS11.1 47.14.nc XenApp 7.12 Published apps and desktops.To verify, run a telnet from the Citrix Gateway to each CVAD server on the ports in question.Įnsure that the latest version of Workspace is installed.Įnsure that the Secure Ticket Authority (STA) on the Storefront and Citrix Gateway match and also ensure that the sequence of STA matches.Įnsure that there is no certificate trust issues.Įnsure that the certificate chain is complete. Verify that ports 8080, 1494, 80, 2598, 443 or any other manually assigned ports are open from the Citrix Gateway to each CVAD server. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.Ĭomplete the following steps to troubleshoot this issue: This also includes connections via NetScaler Gateway. This affects connections from Citrix Receiver for Windows (version 4.6 through 4.9), Citrix Receiver for HTML5, and Citrix Receiver for Chrome.

Important! This article is intended for use by System Administrators. An extra step is necessary when the VDA is on Windows Server 2012 R2, Windows Server 2016, Windows 10 Anniversary Edition, or a later supported release.

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